FAQ
Frequently asked questions
Ordering and shipping

When will my order be shipped if I order today?

Our normal production time from order to shipment is four working days.

How long does the delivery take?

As we can not guarantee the forwarder's delivery times, we only provide information based on our own processes. However, 98% of all deliveries take only one day.

How do you calculate the expected dispatch date?

The manufacturing process begins the day after your order is registered in our system. It is from that time that we count and determine the date of dispatch.

When is my order shipped?

The date of dispatch of your order can be seen on the order confirmation or in the webshop under YOUR PROFILE and INVOICE STATUS.

Can my order be shipped faster than standard practice?

Yes. You can purchase one of our Express Packages and have your order shipped within 24, 48 or 72 hours.

What time of day will my order typically be ready?

Typically at 17.00. An invoice will be sent to you the moment the order is ready.

I have to use my logos the day after tomorrow. Can you reach it?

We meet requests for particularly fast shipping and offer the purchase of one of our three Express packages:

Express 24
Express 48
Express 72

For example, if you buy an Express 24 package, we will send your order within 24 hours. Please note that the deadline for this service is at 19.00 If we receive your order after that time, we will add one working day to the estimated production time. As we calculate in working days, you should expect the addition of one production day to the calculation if you place your order the day before a public holiday.

Did you ship my order as planned?

When you receive a shipment confirmation, we have shipped your order. When GLS scans the shipment, you will receive an email with its Track & Trace number.

Can I see the status of my order while it's underway?

You can always see the status of your order in our webshop. In addition, you will receive an order confirmation upon completion of your order and a shipping confirmation when we ship it.

Who do you use as a freight forwarder?

9 out of 10 deliveries are made by GLS. Pallet shipping is performed by Post Nord. Deliveries abroad are made by UPS. Please note that we only ship whole pallets.

Can I expect my order to be shipped on time?

We ship 99% of all orders on time.

Do you ship in bundles?

To the highest degree, yes. We ship in bundles until kl. 17.00, after which we ship individually to maximize the final delivery quantity.

Why have I received a notification about a correct one I have already approved?

You have it because your order was wrong or inadequate. This may be the case if, for example, you have approved all corrections on a model type, even if you have only ordered the men's version.

Miscellaneous

Do you sell clothes?

No, we do not sell clothes. Printing on clothes and other textiles is our core competence and only focus area.

Do you manufacture for private customers?

No. We are B2B and only deal with companies, associations, organizations and groups of people of sufficient size.

What are your opening hours?

We are open Monday-Friday, 06: 00-18: 00, during which time we can be contacted by phone and e-mail. Prompt written responses should only be expected during business hours.

What materials and goods do you print on?

We only print on textiles. We thus do not print on signs, pencils, cars etc.

Within the textile category, do you press X?

We print on any type of textile as a starting point.

When should direct printing be preferred as the manufacturing method?

Direct printing should often be preferable when printing on t-shirts, sweatshirts, running shirts and tote bags. A direct print order must be at least 50 pcs.

Are your corrections dimensionally stable?

No. Our corrections are indicative and should not be expected to be dimensionally stable.

What are Pantone colors?

Pantone Matching System (PMS) is the color system most often used by the graphics and printing industries due to its clear colors. Read more about PMS on Wikipedia.

Do you use special colors at special prices?

No. You can freely choose from all Pantone colors at no extra cost.

How do you differentiate between raster and vector?

There are so many similarities and differences between raster and vector that we filled out a section including our FAQ where we go into detail about them.

Can I see for myself if my file is vector or raster?

Basically, yes. The rule of thumb is that if you can enlarge the image without losing quality, it is vector and can be used for printing purposes.

Do you still have questions? Send us an email at post@jetsport.dk
Raster vs. Vector

Raster

A raster file contains so-called ‘pixels,’ which are tiny solid-colored squares. If a large number of these are arranged in the same area, they form a graphic expression in a kaleidoscopic interaction: the image. The final number of pixels divided by the size of the area expresses the resolution of the image and thus its quality. The closer an area is populated by pixels, the clearer the image. The special thing about raster images is that their number of pixels is immutable. Once an image is created with a certain number of pixels, it will forever consist of that number. Graphic information can never be added or removed without either destroying the original image or recreating it from scratch. Thus, a larger image can never be created from a smaller original image. Since images used for logo printing typically have to be used in more than one size, raster images are therefore ill-suited for that purpose.

Vector

A vector file makes use of mathematical formulas to calculate and draw the geometric elements of the image. Unlike the raster file, it does not have to rely on the simultaneous management of millions of pixels, but is required to remember only relatively few coordinate points and line equations. These easily redraw the image in new sizes as needed and allow splitting and manipulation of individual elements. The disadvantage of this method is that color depth can not be achieved and realistic images can thus not be made. Conversely, it makes the images much easier to change and work with, and it is precisely this property that makes vector the favorite graphic among us logo makers.

Identify the type of your image

You have an image you would like to make a logo out of. But what file type is it? You can find out by either looking at the extension of the file or enlarging the image and see if the quality deteriorates. A marked deterioration indicates that it is a raster image. Below we look at file extensions and what roles they play for different image types.

.jpg / .jpeg
NOT VECTOR-FRIENDLY
.png
NOT VECTOR-FRIENDLY
.gif
NOT VECTOR-FRIENDLY
.tiff


NOT VECTOR-FRIENDLY
.bmp


NOT VECTOR-FRIENDLY
.psd


NOT VECTOR-FRIENDLY
.ai
VECTOR-FRIENDLY FILE
.eps
VECTOR-FRIENDLY FILE
.pdf
VECTOR-FRIENDLY FILE
VECTOR-FRIENDLY FILE
.ps


.svg


VECTOR-FRIENDLY FILE

Summary

Both files have their clear strengths. Raster is the preferred format for realistic and colorful image reproduction, while vector is the domain of purposeful and simple duplicates. Raster is used for photographs and is by far the most widely used image format on the web, while vector is widely used for logo and icon design for marketing purposes.

Raster is mundane but cumbersome, vector is spartan but accommodating. In the textile industry, graphic designers prefer the second option, which is why we at Jet Sport choose to let vector files be the sole basis for our logos. We know this gives the shortest production time, the most price-conscious logos and the happiest customers.